Where are you based in?

We are a Korean team based in Seoul, South Korea. All of our members are K-pop lovers! Why the hell do K-pop goods have to be so expensive? We’ve always thought about it. We are trying to provide K-pop goods that can be enjoyed at the lowest possible and reasonable price without any bubbles. And from the moment you visit our website to the moment you leave, we will always strive to help you to make every moment a special experience. Thank you for always loving and caring for our fanplay.

Where do you ship?

We ship to Argentina, Armenia, Australia, Austria, Brazil, Belarus, Belgium, Bolivia, Bulgaria, Cambodia, Canada, Chile, Colombia, Croatia, Czech Rebublic, Denmark, Ecuador, Estonia, Finland, France, Germany, Greece, Hong Kong, China, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Kazakhstan, Korea, Latvia, Lithuania, Luxembourg, Malaysia, Mexico, Myanmar, Netherlands, New Zealand, Norway, Paraguay, Philippines, Poland, Portugal, Romania, Russian Federation, Singapore, Spain, Sweden, Switzerland, Thailand, Turkey, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Venezuela, Vietnam.

The delivery country for each item may be different, so please inquire before placing an order to be sure and we will help you as soon as possible.

Free Worldwide Shipping

– Delivery usually takes between 30 and 45 days. (It can take up to 75 days. Please check the refund policy!)

– You can track your shipment on the website depending on the shipping courier.

★However, please note that there are cases in which shipping may not be tracked. No worries! If the shipment cannot be tracked on the website, please contact the Fanplay Consumer Center via live chat or Fanplay Instagram! Our support team is always on standby to track the shipment

Fast & Tracking Guaranteed

– Delivery usually takes between 21 and 30 days. (The delivery time can vary depending on custom issues, or uncontrollable shipping variations. But, we will try our best to track your order, and manage your package until you safely get it)

– You can track your shipment on the website (Tracking order guaranteed)

★You can track your order with the tracking number on the website

Order cancellation

You can cancel all orders until they are shipped out. If your order has been paid and you need to change or cancel an order, you must contact us before we ship your package. Once the packaging and shipping process has started, it can no longer be canceled.

Refunds

Your satisfaction is our #1 priority. Therefore, we would do everything in our ability to satisfy your shopping experience in our online shop.

If you did not receive the product within the guaranteed time (maximum up to 75 days excluding 1-5 day processing), you can request a refund or a reshipment. 

If you’ve received items that are not as described (e.g., you ordered a 32GB MP3 Player but you received a 16GB MP3 Player), you can request a refund or a reshipment. 

We accept PayPal as a payment means. If you do not have an account, you can pay by credit/debit card.